Maison Voyage Paris: a CRM as refined as their luxury clients

Maison Voyage designs bespoke luxury itineraries — six-figure honeymoons, multi-generation family tours, private-jet circuits. Repeat business is everything. The previous CRM (Salesforce, heavily customised) carried the data but buried it behind tabs nobody used.

OpenVoy surfaces every preference, anniversary, and supplier note on the deal record by default. Designers don’t have to remember to look — it’s already there. Repeat-client rate is now 71%, against an industry average of 38%.