Mekong Journeys: from spreadsheet chaos to a single source of truth
Vietnam-based tour operator Mekong Journeys consolidated five tools into OpenVoy CRM and lifted load factor on group departures by 22%.
+22%
Load factor lift
5 → 1
Tools consolidated
8
Hours/week saved per rep
Mekong Journeys runs multi-day group departures across Vietnam, Cambodia and Laos. Group capacity used to live in a Google Sheet that only the ops manager could update without breaking. Sales would over-sell departures by accident; ops would discover it the night before.
After moving to OpenVoy CRM with departure-aware capacity tracking, load factor lifted 22% in the first season. Five tools (Pipedrive, two spreadsheets, Trello, Asana) collapsed into one canonical record.